Return Policy
At Luxevion, we are committed to your complete satisfaction. Please review our return policy to understand your options.
Elevate Your Elegance
Return Eligibility
Returns or replacements are accepted only if the product is received:
- Damaged
- Broken
- Defective
- Incorrect item
- With a manufacturing defect
Important: Customers must contact support within 48 hours of delivery.
Mandatory Unboxing Video
Critical Requirement: A complete unboxing video from start to finish is mandatory for any return or replacement request.
The unboxing video must show:
- Unopened package with visible shipping label
- Complete unboxing process without cuts
- Clear view of product condition
- Any damage or defects visible
Note: Claims without an unboxing video may not be approved.
Non-Eligible Returns
The following are not eligible for return or replacement:
- Used products
- Products damaged after use
- Change of mind
- Color preference issues
- Size preference issues
- Normal wear and tear
Replacement Process
Follow these steps to request a replacement:
- Contact support within 48 hours of delivery
- Share your order details and order number
- Submit complete unboxing video
- Wait for verification process
- Receive replacement approval and processing confirmation
Processing Time
Verification usually takes 24–72 hours after receiving your complete documentation.
Once approved, replacements are processed as quickly as possible. You will receive tracking information via email.
Frequently Asked Questions
Contact our support team at helpluxevion@gmail.com within 48 hours of delivery. Provide your order number, a description of the issue, and your complete unboxing video.
Yes, a complete unboxing video from start to finish is mandatory for all return or replacement requests. Claims without an unboxing video may not be approved.
Verification usually takes 24–72 hours after we receive your complete documentation including the unboxing video and order details.
Only products that are received damaged, broken, defective, incorrect, or with a manufacturing defect are eligible for return or replacement.
No, used products are not eligible for return or replacement. Returns are only accepted for products received in damaged or defective condition.
