Shipping policy

.policy-container { max-width: 900px; margin: 0 auto; padding: 24px 16px; font-family: Arial, sans-serif; color: #222; line-height: 1.7; } .policy-container h1 { font-size: 32px; margin-bottom: 16px; color: #111; } .policy-container h2 { font-size: 22px; margin-top: 28px; margin-bottom: 10px; color: #111; } .policy-container p, .policy-container li { font-size: 16px; } .policy-container ul { padding-left: 22px; } .highlight-box { background: #f7f7f7; border-left: 4px solid #111; padding: 14px 16px; margin: 18px 0; border-radius: 8px; } @media (max-width: 600px) { .policy-container h1 { font-size: 26px; } .policy-container h2 { font-size: 20px; } .policy-container p, .policy-container li { font-size: 15px; } }

Shipping Policy

At Luxevion, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

We process and ship orders as quickly as possible to ensure a smooth shopping experience for our customers.

Order Processing Time

Orders are usually processed and dispatched on the same day or within the next business day after successful order confirmation.

  • Orders are not processed on Sundays or public holidays.
  • During high-demand periods, processing time may be slightly delayed.

Shipping Time

We use fast and reliable shipping services to deliver orders quickly and safely.

  • Standard Delivery: 2–5 business days
  • Village & Remote Areas: 3–7 business days

Delivery timelines may occasionally vary due to courier availability, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or other available communication methods.

Customers can track their orders using the tracking link provided after dispatch.

Sometimes, tracking information may not appear immediately on the tracking website due to courier delays, technical issues, or system update delays.

In such cases, complete order tracking details may be shared with the customer through the registered phone number, email address, WhatsApp, or text message provided during checkout.

Delivery Delays

Delivery delays may occur due to weather conditions, courier issues, public holidays, natural disasters, or other unforeseen circumstances beyond our control.

Luxevion is not responsible for delays caused by courier partners or incorrect customer information.

Incorrect Address

Customers are responsible for providing accurate shipping details. Orders delayed or undelivered due to incorrect address or contact information will not be the responsibility of Luxevion.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery with clear photos and an unboxing video for verification.

International Shipping

Currently, Luxevion may not offer international shipping for all products. Availability depends on product category and destination country.

Contact Us

For shipping-related questions or support, please contact us:

Email: helpluxevion@gmail.com

Thank you for shopping with Luxevion.